Welcome to Primal23 Industrial Customer Support

We are working feverishly to redesign and update our new Customer Support Page. We are improving the way you are able to interact with us and to make ordering, returns and finding the products you need easier and faster.
Please bear with us as we work to improve this page.  In the meantime, please continue to email us or call us with any problems, questions or concerns you have.

Please note:  We have live human beings working behind the scenes and always standing by to address your issues or concerns.  You are welcome to call us anytime!  Our preference however, due to the often times complex and detailed nature of our products, is to use email in order to have a document that we are both able to confirm quantities, dimensions and the like.  This helps to assure accuracy for you and for us. 

Primal23 Industrial
Customer Support
Phone - 307-224-8620
Email - [email protected]

Economy Light Weight Shipping Policy - $3.85 if the weight  estimate is under .5 Lbs.  This typically refers to 4 Packs of most but not all washers and small packs and small washers and some safety stickers.  Typically  Economy Light Weight orders are shipped using USPS First Class Mail.  

This applies to 50 US States, Puerto Rico and the US Virgin Islands.  Includes Tracking and a Shipping Confirmation Email.

Expedited and Priority Shipping Policy - $9.49 per order.  Applies to 50 US States, Puerto Rico and the US Virgin Islands.  Although all of our orders are treated with the utmost respect and diligent attention, it is necessary to prioritize.  Our Expedited and Priority Rate Shipping Policy assures that your order receives our White Glove Priority attention.  It moves your order up the shipping queue and is shipped Priority, typically USPS Priority, versus our Economy Rate Shipping which is the shipping option of our choice and often consists of USPS First Class. 

Overnight and 2 Day UPS Orders - Overnight and 2 Day UPS Orders must be submitted by 12:00 NOON Central Standard Time and are shipped via United Parcel Service Standard Overnight or 2 Day Air depending on your selection. Orders submitted on Friday before NOON will be shipped on Friday, however UPS may or may not transport on Saturdays and Sundays. Saturdays and Sundays are usually excluded from 2 Day and Overnight shipments by UPS. For example; if you submit 2 Day Air order at Primal23Industrial.com at 11:55 AM on a Friday, we will pack and ship your order, UPS will pick up your order, but because UPS will exclude Saturday and Sunday transport, your order will be scheduled for delivery by UPS on Tuesday, not Sunday.  An Overnight order submitted at the same time would be scheduled for Monday.

UPS Account Number - We can ship on your UPS Account Number.  This requires your Primal23 Industrial Account be upgraded to a Wholesale Account, how ever, if you wish to do this and you have not created an account or this is your first time at Primal23 Industrial, you can drop us an email at [email protected] and we can get it taken care of for you.

Freight LTL - We also ship ground freight for some larger orders that consist of pallets.  If your order isa large or very heavy order and you are not able to check out, there is a possibility the weight is over allowed UPS shipping weight.  Shoot us an email at [email protected] if you have any trouble at all.

International Shipping - We ship worldwide.  Global orders outside of Canada will be shipped via UPS Ground (Global) or USPS First Class or USPS Priority Mail depending on circumstance.  Some circumstances are out of our control.  If you find our system isn't allowing your country at checkout, please contact us and we will get it worked out as soon as possible. Some restrictions apply. 

Customs and Duty - Customers are responsible for all duties and customs clearance.  Depending on the shipment destination country, you may or may not be charged a duty upon entry into your country.  This is solely your responsibility.  We are not responsible for delays in processing through Customs and Clearances out of the United States or into any other country.  We can and do expedite and ship small orders Overnight Internationally.  Fees may apply.  If you have any questions about this, please contact [email protected] or call us.  We can usually get it done, but patience is required. 

Orders - Primal23 Industrial guarantees that all orders for our in stock items will process and ship within 3 business days. Although most orders will ship the same day or the following morning. The exception to this rule being orders that come in late on Fridays may not ship until Monday morning. Although during high volume periods we ship on Saturdays. But this is not guaranteed. Our Shipping Policies are in effect for all 50 US States, Puerto Rico and the US Virgin Islands. Our Economy and Expedited Shipping Policies do not apply to International Orders.  For International Shipping Primal23 Industrial uses discounted actual Standard Commercial International shipping rates to calculate the shipping cost for all orders.  Customers are responsible for all duties, tax and customs clearances.

If you have any further questions about our shipping policies please contact your direct salesperson or shoot us an email at [email protected].

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