No refunds on Custom Orders or Custom Quantities - Custom Quantities are ANY quantities over 300 Pieces




Our return policy is 30 days from date of purchase on unopened, unused items under 300 pieces.  We do not accept returns for any items over our standard 4, 25, 100 or 300 pieces or custom orders. You may return any other items if unused and unopened within that time.
Please use the Submit RMA Request button above to return any item to Primal23 Industrial. If an item shows up at the warehouse for a return without an RMA Number or the RMA form has not been filled out, your return will be delayed.

After completing the form you will receive an email with your RMA Number and RMA return Form. Please include this form with your return.


Ship Returns to:

Primal23 Industrial - Returns - RMA#_______________
5485 NE 17th ST
Suite M
Des Moines, Iowa 50313

Sample Form




















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