No refunds on Custom Orders or Custom Quantities - Custom Quantities are ANY quantities over 300 Pieces



Our return policy is 7 days from date of purchase on unopened, unused items under 300 pieces. We do not accept returns for any items over our standard 4, 25, 100 or 300 pieces or custom orders. You may return other items if unused and unopened within that time.
Please send an email to [email protected] to initiate a return.  If an item shows up at the warehouse for a return without an RMA Number or the RMA form has not been filled out, your return will be delayed.

After completing the form you will receive an email with your RMA Number and RMA return Form. Please include this form with your return.


Ship Returns to:

Primal23 Industrial - Returns - RMA#_______________
5485 NE 17th ST
Suite M
Des Moines, Iowa 50313

Sample Form




















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