**Return Policy Changes UPDATED** 03/01/2023
Custom Order Returns Policy - No refunds on Custom Orders. We are a manufacturer and fabricator of stock and custom rubber washers and non-metallic washers and spacers. All custom orders are final except in cases of defective material or workmanship on our part.
Standard Returns - We accept returns for STOCK items under 300pcs. We do not accept returns for custom quantities over 300pcs. Our Standard, Stock quantities are 4 Pack, 25 Pack, 100 Pack and 300 Pack. We sell and ship in bulk quantities of any quantity, however, quantities over standard 300 Packs are considered custom orders and cannot be returned. The reason for this is, all of our products are NEW and are often used in equipment and locations where the product cannot be used, unclean or of unknown origin.
General Return Policy - Our return policy is 14 days from date of purchase on unopened, unused items under 300 pieces. We do not accept returns for any items over our standard 4, 25, 100 or 300 packs or custom orders. You may return other items if unused and unopened within that time.
Please send an email to [email protected] to initiate a return and obtain an Return Authorization.
Ship Returns to:
Primal23 Industrial - Returns - RMA#_______________
5485 NE 17th ST
Des Moines, Iowa 50313
If you have any further questions about our shipping policies please contact your direct salesperson or drop us an email at [email protected]