Customer Support

Welcome to Primal23 Industrial Customer Support

We are working feverishly to redesign and update our new Customer Support Page. We are improving the way you are able to interact with us and to make ordering, returns and finding the products you need easier and faster.
Please bear with us as we work to improve this page.  In the meantime, please continue to email us or call us with any problems, questions or concerns you have.

Please note:  We have live human beings working behind the scenes and always standing by to address your issues or concerns.  You are welcome to call us anytime!  Our preference however, due to the often times complex and detailed nature of our products, is to use email in order to have a document that we are both able to confirm quantities, dimensions and the like.  This helps to assure accuracy for you and for us. 

Primal23 Industrial
Customer Support
Phone - 307-224-8620

Shipping Policy -Flat Rate Shipping Policy - Flat Rate Shipping Policy - $2.85 per order regardless of the order size or weight. Applies to 50 US States, Puerto Rico and the US Virgin Islands.

Orders - Orders must be submitted by 1:00 PM Mountain Standard Time and are shipped via United Parcel Service Standard Overnight or 2 Day Air depending on your selection. Orders submitted on Friday before 1:00 PM will be shipped but on Friday, however UPS may or may not transport on Saturdays and Sundays. Saturdays and Sundays are usually excluded from 2 Day and Overnight shipments by UPS. For example; if you submit 2 Day Air order at at 11:00am on a Friday, we will pack and ship your order, UPS will pick up your order, but because UPS will exclude Saturday and Sunday transport, your order will be scheduled for delivery by UPS on Tuesday, not Sunday. An Overnight order submitted at the same time would be scheduled for Monday.

International Shipping - We ship worldwide, however not all countries are already integrated into our system. If you find our system isn't allowing your country at checkout, please contact us and we will get it worked out as soon as possible. Some restrictions apply.

Primal23 Industrial guarantees that all orders for our in stock items will process and ship within 3 business days. Although most orders will ship the same day or the following morning. The exception to this rule being orders that come in on Fridays may not ship until Monday morning. Although during high volume periods we ship on Saturdays. But this is not guaranteed. Our Flat Rate Shipping policy is in effect for the all 50 US States, Puerto Rico and the US Virgin Islands. Our Flat Rate Shipping Policy does not apply to International Orders. For International Shipping Primal23 Industrial use actual Standard Commercial International shipping rates to calculate the shipping cost for all orders. There are zero additional handling rates.

If you have any further questions about our shipping policies please contact your direct salesperson or shoot us an email at [email protected]